Privacy policy
Drive Fuze has designed this privacy policy to protect you and your personal data, it applies to use of our website and all associated services.
This policy works in conjunction with our terms and conditions. Should you visit our website, use the Drive Fuze App, become a customer, or apply to be a customer, this policy will apply to you.
Introduction
Drive Fuze is the data controller, within that role we are responsible for collecting and safely storing your personal data. We have a dedicated data protection officer, within our Customer Service Team. If you have any concerns regarding your data or our use of it, you can contact us:
Phone: 0330 118 0947
Email: support@drivefuze.com
Post: Drive Fuze, Building 101 Thurleigh Airfield Business Park MK44 2YP
The Information Commissioner’s Office (ICO) is the UK regulator for Data Protection Concerns, you can contact them anytime via their website (www.ico.org.uk). We would, however, prefer the opportunity to address your concerns before involving the ICO.
Our Terms and Conditions clearly detail all third-party companies we may share your personal data with, in the event data is shared with these third-party companies, they will become the data controller. We would recommend reading their privacy notices, Drive Fuze cannot take any responsibility for what is included in their notices.
Information we collect
If you are to visit the Drive Fuze website but not sign up to our portal or services, the data we store will be collected through cookies and tracking information, this includes:
• IP Address
• Geographic location
• Device used
• Browser type
• Number of hits
This information is used to analyse consumer behaviour while using our website, the purpose is to review the data gathered and allow us to make changes and improvements based on how the majority choose to use the website. The data is completely anonymised and cannot be tracked to any individual.
For more information on how we use cookies to obtain this data, please read our Cookies Policy.
For any existing customer, past customer, or prospective customer the data we store is as follows:
• Full name
• Full address
• Date of birth
• Email address
• Contact number
• Job title
• Annual salary
• Photograph (self portrait of face)
• Driving license details (Including endorsements)
• Copy of letter provided during verification stage
• Details of any dialogue between yourself and Drive Fuze employees (Call recordings and correspondence tracker)
Your data protection rights
• You have the right to access copies of your personal data at any time, free of charge.
• You have the right to request the deletion of your data (this is only possible in select circumstances)
• You have the right to know what your data is stored for and how we use it
• You have the right to object to the processing of your personal data
Your rights are detailed further on the ICO website (www.ico.org.uk).
Reasons we process your data
Drive Fuze have reviewed all processes to ensure all customer data that we obtain is essential for the company to operate, we use the following means to justify the legality of the data stored:
• We obtain your consent every step of the way
• We need personal detail to begin your subscription
• We have a legal obligation to obtain certain data
• We need to abide by our own terms and conditions
Personal data we collect
Depending on how far into the Drive Fuze application you progress, effects the type of data we process. We are required by law to have a clear basis on why and how we keep your data.
Account customers
If you chose to create an account with Drive Fuze, we will ask you to provide specific information.
The Legal justification for taking details we do at this point is to ensure we are performing within our own terms and conditions, as well as ensuring we manage your account and services appropriately.
Third party suppliers
Credit reference agencies
As part of the approval process, we conduct a soft credit check via Credit Reference Agency ‘Experian’.
Experian will use public records such as Electoral register to verify the accuracy of the information you provide, as well as providing us with your current credit score. There will be no footprint of the check on your credit history, its simply for Drive Fuze to make an informed decision regarding your creditworthiness and understand your affordability.
If you require further information on these checks please visit Experian website directly, https://www.experian.co.uk/legal/crain/
Insurance provider
Drive Fuze has arranged its motor insurance for consumers vehicles through Churchill Expert which is a trading name of UK Insurance Business Solutions Limited, an insurance intermediary who introduces customer to NIG policies underwritten by UK Insurance
If you require further information on what information is gathered about you, please visit their website directly: https://u-k-insurance.co.uk/business-solutions/privacy.html
As part of the insurance cover, your details will be stored within the Motor Insurance Database (MID) For more information regarding this, please read their relevant privacy policy on the below link: https://www.mib.org.uk/media/504040/dsar-privacy-notice.pdf
Maintenance, breakdown, and accident cover
Maintenance, breakdown, and accident cover is included in the Subscription Fee and provided by Multifleet Vehicle Management Limited, trading as RunYourFleet. We will share any named drivers full name with RunYourFleet and nothing else. For more information regarding how they handle data, please visit their website directly: https://runyourfleet.com/privacy-policy/
Payment provider
All payments made by Drive Fuze customers will be taken via a portal provided by a company called ‘Stripe’. Stripe will provide Drive Fuze access to all customer data, excluding payment information. E.g. Long bank card number. For more information regarding how they handle data, please visit their website directly: https://stripe.com/en-gb/privacy-center/legal
Marketing provider
Drive Fuze outsource their marketing to a company called Mark-Making, the only data shared with them is cookie data, details of this can be found within our cookies policy. For more information regarding how they handle data, please visit their website directly: https://www.mark-making.com/privacy/
Vehicle repossession provider
Drive Fuze use a company called Anglia UK for any repossession of vehicles required, at the point of repossession we will provide Anglia with as much information regarding the drivers on the account as required, this could be anything we hold regarding the customer apart from financial information, Driving license details, and payment information. For more information regarding how they handle data, please visit their website directly: https://www.angliauk.co.uk/privacy/
Website behaviour provider
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar
International data sharing
Drive Fuze operates from the UK, however some of our third-party services may process your personal data outside of the UK or EEA. When this happens, we will ensure that appropriate safeguarding of your data is in place.
Data retention
It is advised that any business who manages ongoing finances with consumers, must protect their customers from bad conduct. Part of this is to retain all personal data for 5 years past contract end for anti-fraud and anti-money laundering purposes.
Confidentiality and security
Other than reasons detailed in this policy, we will not disclose your personal information with anyone else other than the following exceptions:
• We are compelled to by law
• Where you request the data to be shared
• Where there is a duty to the public to disclose
