Privacy Policy

Drive Fuze has designed this Privacy Policy to protect you and your personal data. It applies to the use of our website and all associated services.

This policy works in conjunction with our Terms and Conditions. Should you visit our website, become a customer, or apply to be a customer, this policy will apply to you.

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Introduction

Drive Fuze is the data controller (Drive Fuze Limited, Vincent Court, Ground Floor, 853-855 London Road, Westcliff on Sea, Essex, SS0 9SZ. Company Registration Number 13840019). Within that role, we are responsible for collecting and safely storing your personal data. We have a dedicated Data Protection Officer within our Customer Service Team. If you have any concerns regarding your data or our use of it, you can contact us:

Phone: 0330 118 0947

Email: support@drivefuze.com

Post: Drive Fuze, Denbigh House, Denbigh Road, Milton Keynes, MK1 1DF

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The Information Commissioner’s Office (ICO) is the UK regulator for Data Protection Concerns. You have the right to lodge a complaint and can contact them at any time via their website (www.ico.org.uk). We would, however, prefer the opportunity to address your concerns before involving the ICO.

Our Terms and Conditions clearly detail all third-party companies we may share your personal data with. In the event data is shared with these third parties, they will become the data controller. We recommend reviewing their privacy notices, as Drive Fuze cannot take responsibility for their policies.

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Information We Collect

If you visit the Drive Fuze website but do not sign up for our portal or services, the data we store will be collected through cookies and tracking information (technical data). This includes:

• IP address

• Geographic location

• Device used

• Browser type

• Number of hits

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This information is used to analyse consumer behaviour while using our website and allows us to improve based on usage trends. The data is anonymised and cannot be traced to any individual. Please refer to our Cookies Policy for more information.

If you are an existing customer, past customer, or prospective customer, the data we store includes:

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Identity data

• Full name

• Full address

• Date of birth

• Job title

• Annual salary

• Photograph (self portrait of face)

• Driving license details (including endorsements)

• Copy of the letter provided during the verification stage
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Contact data

• Email address

• Contact number

• Details of any dialogue between yourself and Drive Fuze employees (call recordings and correspondence tracker)

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Usage data

• Includes information about how you use our website and services.

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Marketing and communications data

• Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

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Your Data Protection Rights

You have the right to:

• Access copies of your personal data at any time. This will be free of charge and will be provided within one month of receipt.

• Request the deletion of your data (only possible in select circumstances)

• Know what your data is stored for and how we use it - This Privacy Statement explains who we are; the purposes for which we process personal data and our legitimate interests in so doing; the categories of data we process; third party disclosures; and details of any transfers of personal data outside the UK

• Object to the processing of your personal data

• The right to rectification where data are inaccurate or incomplete. In such cases we shall make any amendments or additions within one month of your request

• The right to data portability which, subject to a number of qualifying conditions, allows individuals to obtain and reuse their personal data for their own purposes across different services

• The right to object in cases where processing is based on legitimate interests, where our requirement to process the data is overridden by the rights of the individual concerned; or for the purposes of direct marketing (including profiling); or for processing for purposes of scientific / historical research and statistics, unless this is for necessary for the performance of a public interest task

• Rights in relation to automated decision making and profiling

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For more information on your rights, please visit the ICO website: www.ico.org.uk.

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Reasons We Process Your Data

We have set out below a description of all the ways we plan to use your personal data. Please note that we do not process your data for automated decision-making or profiling purposes:

Purpose / Activity	Type of Data
To respond to your enquiry raised using our enquiry form on our website	(a) Identity (b) Contact
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile

Lawful basis for processing

Drive Fuze has reviewed all processes to ensure that all customer data we obtain is essential for the company to operate. We use the following legal grounds to justify the storage and processing of your data and we have also identified what our legitimate interests are where appropriate:

• Consent – We obtain your consent where necessary. You have the right to withdraw consent at any time

• Contractual obligation – We need personal details to begin and manage your subscription

• Legal obligation – We are required to obtain certain data under law

• Legitimate interest – To comply with our terms and conditions, for running a business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, to study how customers use our products/services, to develop our products/services and grow our business, to inform our marketing strategy, to define types of customers for our products and services and to keep our website updated and relevant

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Personal Data We Collect

The type of data we collect depends on how far you progress through the Drive Fuze application process. We are required by law to have a clear basis for storing and processing each category of data.

If you choose to create an account with Drive Fuze, we will ask you to provide specific information to fulfil our contract with you and manage your account and subscription services appropriately.

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Third Party Suppliers

We may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Drive Fuze, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

We work with carefully selected third parties to deliver our services. These companies act as separate data controllers, and we recommend reviewing their privacy policies directly.

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Credit Reference Agencies

As part of the application process, we carry out a soft credit check through Experian, a trusted credit reference agency.

This check helps verify the information you’ve provided - including public records such as the Electoral Register and gives us insight into your current credit score. Please note, this is a soft check and will not leave a footprint on your credit file or affect your credit rating.

It simply allows Drive Fuze to assess your creditworthiness and affordability to make an informed decision.

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For more information, please visit their website directly: Experian Privacy Policy.

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Insurance Provider

Drive Fuze has arranged its motor insurance for consumers vehicles through Flock which is a trading name of Flock Limited an insurance intermediary who introduces customers to NIG policies underwritten by Flock.

If you require further information on what information is gathered about you, please visit their website directly: Flock Privacy Policy.

As part of the insurance cover, your details will be stored within the Motor Insurance Database (MID) For more information regarding this, please read their relevant privacy policy on the below link: MIB Privacy Policy.

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Maintenance, Breakdown & Accident Cover

Maintenance, breakdown, and accident cover is included in the Subscription Fee and provided by Multifleet Vehicle Management Limited, trading as RunYourFleet. We will share any named drivers full name with RunYourFleet and nothing else. For more information regarding how they handle data, please visit their website directly:

More information: RunYourFleet Privacy Policy.

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Payment Provider

All payments made by Drive Fuze customers are processed securely through a payment platform provided by Stripe. While Stripe manages the transaction, Drive Fuze only has access to limited customer data — this excludes sensitive payment details such as your full card number.

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For more information on how Stripe handles your data, please visit their privacy policy directly: Stripe Privacy Policy.

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Vehicle Repossession Provider

Drive Fuze works with specialist partners, Anglia UK and MSL, to manage the repossession of vehicles when required. In such cases, we may share relevant customer information with these partners to assist with the recovery process. This may include any data we hold on the account, excluding financial details, payment information, and driving licence data.

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For more information regarding how they handle personal data, please refer to their respective privacy policies:

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Marketing Data Usage

Drive Fuze uses marketing data to help us better understand our customers, improve our services, and provide relevant offers, updates, and promotions. This ensures that the content you receive from us is useful, timely, and aligned with your interests.

To support these efforts, we work with trusted third-party platforms to process and manage marketing data. These include:

Spotler – used to send marketing emails and updates to customers who have opted in to receive communications.
Meta Platforms – including Facebook and Instagram, used to deliver targeted advertising across social media channels.
Google Ads – used to show personalised adverts across Google’s search engine and partner sites.
LinkedIn (Microsoft) – used for business and professional audience targeting.
Spotify – used to deliver audio-based advertising to users on their music streaming service.

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All marketing data is processed in compliance with the UK General Data Protection Regulation (UK GDPR). We are committed to ensuring your information is handled securely and respectfully. You can update your preferences or opt out of marketing communications at any time by using the unsubscribe link in our emails or through our customer portal.

For more information on how each platform handles personal data, please refer to their respective privacy policies:

International Data Sharing

Drive Fuze operates from the UK. However, some third-party services may process your personal data outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place to protect your data.

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Data Retention

We retain all personal data for five years after the contract ends. This is necessary to comply with anti-fraud, anti-money laundering, and legal audit obligations.

Confidentiality & Security

Other than reasons detailed in this policy, we do not disclose your personal information with anyone else, unless:

We are compelled to by law
You request the data to be shared
There is a duty to the public to disclose

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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Last Updated 04.09.2025

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